Privacy Policy
At Kocentric, we take your privacy and the confidentiality of your project data seriously. This policy explains how we collect, use, and protect your information.
Effective Date: January 1, 2025 · Last Updated: January 1, 2025
Information We Collect
Personal Information
When you contact us, request a quote, or use our services, we may collect: full name and job title, company / organization name, business email address, phone number, project requirements and technical specifications, and communication history (emails, messages, calls).
Technical & Usage Data
We automatically collect certain information when you visit our website, including IP address, browser type and version, pages visited and time spent, referring URLs, device type and operating system, and geographic location (city/country level).
Files & Project Data
For service delivery purposes, you may share CAD files, 3D scan data, technical drawings, product samples, or specifications. These are treated as strictly confidential and are used solely to deliver the requested service.
How We Use Your Information
Service Delivery
We use your information to process project inquiries and quotation requests, deliver 3D scanning, reverse engineering, CAD modeling, 3D printing, and product design services, communicate progress updates and project milestones, issue invoices and manage payments, and provide post-delivery technical support.
Business Communication
With your consent, we may send service announcements, capability updates, technology insights relevant to your industry, and information about new offerings such as advanced materials, software integrations, or expanded scanning capabilities.
Analytics & Improvement
We use aggregated, anonymized data to understand how visitors use our website, improve our service offerings, and enhance the user experience. No personally identifiable information is shared with third-party analytics platforms beyond standard session data.
Confidentiality & Intellectual Property
Design & Technical Files
All CAD files, 3D scan data, drawings, and technical specifications you share with us remain your intellectual property. We will not reproduce, distribute, or commercialize your proprietary designs without explicit written authorization.
Non-Disclosure Commitment
We treat all project details and business information as confidential. Our team members are bound by confidentiality obligations. We are happy to sign Non-Disclosure Agreements (NDAs) prior to project engagement upon request.
Data Retention
Project files are retained only for the duration of the project and any agreed warranty or support period. After project completion, files are securely archived or deleted at your request within 30 days of written notice.
Data Sharing & Third Parties
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information or project data to any third party for commercial purposes, ever.
Service Partners
We may share limited project information with trusted technology partners (such as material suppliers or specialist sub-contractors) strictly on a need-to-know basis and always under confidentiality agreements. You will be informed in advance if any third-party involvement is required for your project.
Legal Requirements
We may disclose information if required by applicable Indian law, court order, or government authority. We will make reasonable efforts to notify you of such requirements unless legally prohibited from doing so.
Data Security
Technical Safeguards
We implement industry-standard security measures including encrypted file transfer (HTTPS/TLS), password-protected project portals, access controls limiting data to authorized personnel only, and regular security reviews.
Physical Security
Our workstations and file storage systems are secured in our Ahmedabad facility with restricted physical access. Remote work arrangements follow our internal data handling policy.
Breach Notification
In the unlikely event of a data breach affecting your personal or project data, we will notify you promptly, describe the nature of the breach, and take immediate corrective action as required under applicable regulations.
Your Rights
Access & Correction
You have the right to request a copy of the personal information we hold about you, correct any inaccurate or outdated information, and receive a clear explanation of how your data is being used.
Deletion & Restriction
You may request deletion of your personal data at any time, subject to legal retention requirements. You may also request that we restrict processing of your data while you contest its accuracy or our lawful basis for processing.
Opt-Out
You may opt out of marketing communications at any time by emailing us or clicking the unsubscribe link in any communication. Opting out will not affect service-related communications necessary to complete your project.
Contact & Grievance
Privacy Enquiries
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at: Email: info@kocentric.com | Phone: +91 8401440804 | Address: Ahmedabad, Gujarat, India. We aim to respond to all privacy-related enquiries within 5 business days.
Questions about this policy?
We are committed to transparent data practices. If you have any questions or want to exercise your rights, please reach out directly.